Orders purchased from us can be returned within 30 days for a full refund or an exchange. (please ensure you read our exclusions below before purchasing.)

How do I return an item?

If you decide you would like to return your item for a refund or exchange then please send us an email on info@affinityjewellers.co.uk to notify us that you wish to return.

Once you have received a reply to confirm that your purchase is eligible for return or exchange, please download and fill in our returns form: Click to download.

Please ensure the following:

• Please use a reputable postal service or courier company and ensure that the correct insurance is selected to cover the item. Affinity fine jewellers accept no responsibility for loss or damage when you are returning your item to us.
• Your purchase should be in its original packaging, along with all paperwork that was included with your purchase.
• All items should be in unworn, unused condition. If there is evidence of wear and tear then your item will be void from refund and will be returned to you.

How long will my return take?

Once we receive your item, you will be contacted via our team to confirm we have received your item safely.

We will then check the item over for any signs of wear or damage. Your item will be void from refund if there are any signs that your item has been mishandled or resized/worked on by another jeweller.

Once your item has been approved for refund or exchange please then allow up to 10 working days for any refunds to appear in your account. Any refunds will be sent back to the original source or payment method.

Returns Policy Exceptions

There are a few exceptions where an item is not eligible for refund or exchange.

• Worn or damaged items, including items worked on by anyone other than a member of Affinity Fine Jewellers.
• Engraved items. Any Jewellery that has been engraved has now been made personal to you and cannot be re-sold.
• Bespoke items. Any jewellery that has been specially commissioned by you will not be valid for a refund. We do as much as possible to ensure you are happy before proceeding with an order. Including images of the designed item and resin versions of the design for you to check size and fit.
  There will be many points during the design process that you can stop or if you are unsure of anything at all then please notify us and we will be more than happy to help and advise.
• Engagement rings containing a main stone 0.30ct and over will only be eligible to have a refund or exchange on the metal part and small diamonds only. Diamonds/Gemstones 0.30ct and over will be removed from the setting and returned to you with its relevant paperwork.

Can I cancel an order?

Once an order has been placed, you will have 48 hours to cancel. Once it has passed this time frame then your order will have been put into our manufacturing process and our returns policy & exceptions will apply.

In the scenario where a main stone has been chosen and ordered at time of purchase then our returns exceptions will apply and your order will be refunded minus the cost of the main stone and this will be sent to you separately along with any relevant paperwork.

Warranty

All items produced by Affinity fine Jewellers will come with our 5 year manufacturing warranty. This will cover any defects or problems with the item found to be created during the manufacturing process or any problems found due to the style of an item.

Our warranty will be void if your item is found to have been worked on by another professional outside of Affinity Fine jewellers. This includes any repair work or resizing of your item.